top of page

eCommerce fulfilment - what is it?

eCommerce fulfilment is the process of receiving, picking, packing & dispatching online orders to your customers. You can outsource this process to providers, like us, that are often referred to as third-party logistics providers (3PLs) fulfilment houses.

 

When you outsource your eCommerce fulfilment, the process will usually go as follows:

​​

​​

  • Goods in

       You ship all or most of your stock in bulk to a warehouse (often called a fulfilment centre), where it’s stored safely and securely.

  • Integrate your shopping cart

       You integrate your eCommerce platform – whether it’s Woo-commerce, eBay, Shopify, Magento or another – with the fulfilment           centre’s software, so that every order you receive is automatically sent to them for processing.

  • Pick & Pack

       Staff in the fulfilment centre pick the correct items for each order, pack them in the appropriate packaging and get them ready             for dispatch.

  • Shipping

       The order is dispatched to the customer using a courier service such as Royal Mail or Fedex – most fulfilment houses offer a                   variety of shipping options.

  • Returns

       Customers can return orders to the fulfilment centre, which handles them according to your instructions – e.g,                                           unwanted items are put back in storage, damaged items can be sent to you.

bottom of page